Health Insurance Portability and Accountability Act (HIPAA) laws and guidelines are of utmost importance within the medical and insurance industry. Support Claim Services (SCS) recognizes that the volume of paperwork that exists within these said industries can be overwhelming and too easily mishandled. As a business we make sure that our business relationships are solid and that any suppliers or any software vendors in the industry are HIPAA compliant.

Strict Compliance with Government Regulations - As a centralized repository for confidential patient information, the SCS infrastructure was specifically designed for compliance with HIPAA. Among the safeguards in place are:

• Unique secure user logins - Restricts access to records and features based on a person’s user-level settings.
• Integrity controls for electronically-transmitted PHI (Protected Health Information) - SCS utilizes 128-bit SSL encryption to protect all data.
• Physical safeguards – Our primary servers are located at the NAP of the Americas, the company’s fully internally owned and operated private cloud, one of the world’s most premiere Tier-4 data centers. The facility is fortified with redundancies in power, environmental controls, connectivity and physical security. The NAP holds SOC 1 Type 2, SOC 2 Type 2, HIPAA, PCI DSS, NIST 800-53/FISMA, and ISO27001 certificates. In addition, SCS maintains secondary servers at a separate location and perform hourly backups.
• Preventing PHI from being altered or destroyed - SCS greatly restricts any user’s ability to delete a document from the system or reopen a previously signed report.

Extensive Security Protocols - Ensuring the privacy of patient information is paramount and why we’ve designed multiple layers of security into our applications, including the option to establish specific security settings and audit logs.

Support Claim Services maintains a secure and encrypted web based system and protects all the valuable and private information for each and every client.